For AssetMark, Inc., AssetMark Trust Company, AssetMark Retirement Services, Inc. and AssetMark Brokerage, LLC
Client Privacy Policy »
Online Privacy and Security »
Additional information for California residents.
As a California resident, you have additional rights over the
personal information that we collect about you that is not
already protected by existing federal privacy laws (“California
Personal Information”). This California Privacy Policy describes
the California Personal Information we collect about you, the
rights you have with respect to that information, and how you
can exercise those rights.
What California Personal Information have we collected about you in the last 12 months, why do we collect it, and who have we shared it with?
- When you visit our website. We collect information from you
using “cookies.” (For information on our Cookie Policy, see our
Online Privacy and Security Notice.) These cookies provide us
with information about your visit to our website, such as your
Internet Protocol (IP) address, the type of browser and operating
system you used to access our website, the date and time of
your visit, the pages you visited, and any previous website you
accessed to reach our website. We use this information to
improve your experience on our website, to track visits to our
website and to see how visitors move about the pages. We
share this information with our service providers who manage
our website, analyze activity on our website, and audit it for
security purposes. We may also use this information to deliver
our advertisements to you, and we may share this information
with our service providers who provide us with advertising and
marketing services. If you visit our website and do not have
an, or do not log into your, AssetMark account, the information
we collect in this manner is aggregated and is not personally
identifiable to you. If you visit our website while you are logged
into your AssetMark account, this information is protected by
federal privacy laws
- When you do not have an account with us, and you request
a prospectus, an investment adviser brochure, or other
information about financial products or services.We collect
your name, e-mail address, mailing address, and general areas
of investment interest. We collect this information to respond
to your request and to provide you with the information and
materials you requested. We may also use this information for
our marketing purposes and to deliver our advertisements to
you. We may share this information with our service providers
who send information to people on our behalf. We may also
share this information with our service providers who provide
us with advertising and marketing services. Our service
providers are prohibited from using your personal information
for any purpose other than performing these services for us.
Have we sold your personal information in the last 12 months?
No. We do not and will not sell your personal information.
Do we sell personal information of minors under 16 years of age without affirmative authorization?
No.
What rights do you have regarding California Personal Information that we have collected in the last 12 months?
Upon our receipt of your verifiable consumer request, we
will respond to your request to the extent that your California
Personal Information has been retained in the ordinary course
of business, is identifiable to you, and has been maintained in a
manner that would be considered personal information.
- Right to Know:You have the right to request that we inform
you of (1) the categories of California Personal Information we
have collected about you, (2) the categories of sources from
which the California Personal Information is collected, (3) the
business or commercial purpose for collecting the California
Personal Information, (4) the categories of third persons
to whom we sold or disclosed each category of California
Personal Information for a business purpose; and (5) the
business or commercial purpose for which we sold or disclosed
the California Personal Information. You also have the right to
request that we inform you of the specific pieces of California
Personal Information we have collected about you. We have the
right to deny your request in certain circumstances.
- Right to Request Deletion of Personal Information: You
have the right to request that we delete California Personal
Information that we have collected from you. We have the
right to deny your request to delete in certain circumstances.
- Right to Nondiscrimination. You have the right to not be
denied goods or services or charged different prices because
you have exercised your rights under the California Consumer
Privacy Act.
You may submit a request to know or delete California Personal Information by calling (833) 620-0416, or by completing the interactive web form.
How do we verify your request to know or request to delete California Personal Information?
Before we can grant your request to know or delete California
Personal Information, we are required to verify your identity.
Our verification process depends on what type of request you
are making. Our verification process depends on whether you
maintain a password-protected account with us, and what type
of request you are making.
- If you maintain a password-protected account with us: We will verify your identity through our existing authentication
practices for your account. We also will require you to reauthenticate
yourself before we will disclose or delete your
California Personal Information. If we suspect fraudulent or
malicious activity on or from your password-protected account,
we may use additional procedures to verify your identity.
- If you do not maintain a password-protected account with us: If you submit a request to know categories of California Personal
Information that we have collected about you, we will verify your
identity to a reasonable degree of certainty. This means that we
will match at least two pieces of personal information provided
by you with personal information maintained by us, which we
have determined are reliable for the purpose of verifying your
identity. In some instances, there is no reasonable method by
which we can verify the identity of the consumer to the degree
required. This is the case, for example, if you visit our website
but do not log into your account. In that circumstance, we
collect your IP address and may also collect a unique identifier
for your device, but we do not associate this information with
any named actual person or account.
Personal Information that we have collected about you, we will
verify your identity to a reasonably high degree of certainty.
This means that we will match at least three pieces of
personal information provided by you with personal information
maintained by us, together with a signed declaration under
penalty of perjury from you stating that you are the individual
whose personal information is the subject of the request.
If you submit a request to delete California Personal Information,
the manner in which we will verify your identity will depend on
the sensitivity of the California Personal Information and the
risk of harm to the individual by its unauthorized deletion. If the
California Personal Information is not sensitive, we will match
at least two pieces of personal information provided by you
with personal information maintained by us, which we have
determined are reliable. If the California Personal Information
is sensitive, we will match at least three pieces of personal
information provided by you with personal information
maintained by us, together with a signed declaration under
penalty of perjury that you are the consumer whose California
Personal Information is the subject of the request.
Additional information about requests to know and requests to delete California Personal Information:
- We are not obligated to respond to a request to know California Personal Information submitted by or on behalf of the same consumer more than twice in a 12-month period.
- If we cannot verify that the person submitting or authorizing a
request to know is the person about whom we have collected
California Personal Information, we are not obligated to
provide California Personal Information in response to the
request to know.
- In responding to a request to know California Personal
Information, we will not disclose an individual’s Social Security
number, driver’s license number or other government-issued
identification number, financial account number, health
insurance or medical identification number, account password
or security questions and answers.
- If we cannot verify that the person submitting or authorizing a
request to delete California Personal Information is the person
from whom we have collected information, we will deny the
request to delete.
Can your authorized agent submit a request to know or request to delete California Personal Information on your behalf?
Yes. If you use an authorized agent to submit a request to know
or delete California Personal Information, we will require that
you (1) provide your authorized agent with written permission
to submit a request to know or to delete California Personal
Information on your behalf, and (2) verify your identity with us,
using the methods described above. We may deny a request
from an agent who fails to submit proof that they have been
authorized by you to act on your behalf.
Contact for more information.
If you have questions or concerns about our privacy policies and practices, you may contact us at (833) 620-0416.
Date updated: March 18, 2020
